Position: Full-time/ permanent, 32-40hrs/week (2 vacancies)
Shift: Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, To be determined
Language: English
Education: Secondary (high) school graduation certificate
Experience: 1 to less than 7 months
Responsibilities
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure